TRANSCOM ONLINE ASSESSMENT TIPS

Transcom Davao Online Assessment – Tips & Sample Questions

Here are tips and sample questions with suggested answers to help you prepare for the Transcom Davao Online Assessment. While exact questions may vary, the test generally evaluates English communication skills, logical reasoning, and basic customer service aptitude.

✅ General Tips

• Stable Internet Connection – Make sure your connection is strong and stable.
• Quiet Environment – Eliminate background noise. Use a headset if needed.
• Read Instructions Carefully – Each test section may have different rules.
• Practice Typing – Speed and accuracy matter, especially for chat or typing tests.
• Be Professional – If there's a video or voice recording test, speak clearly and confidently.
• Be Honest – Integrity and personality tests value truthfulness. Align with BPO values like teamwork, patience, and customer service.

🧠 Common Sections & Sample Questions

1. Grammar & Vocabulary

Sample Question:

Choose the correct sentence:

1. He don’t like coffee.
2. He doesn’t likes coffee.
3. He doesn’t like coffee.
4. He don’t likes coffee.

✅ Answer: C. He doesn’t like coffee.

Tips:

• Brush up on subject-verb agreement.
• Watch out for commonly confused words (your/you’re, their/there/they’re).

2. Listening or Voice Recording

Sample Prompt:

“Tell us about a time you helped someone resolve a problem.”

✅ Suggested Answer Structure:

• Situation: "A customer was upset because their order was delayed."
• Action: "I apologized, checked the tracking, and offered a discount voucher."
• Result: "They thanked me and stayed as a loyal customer."

Tips:

• Speak clearly, smile (it reflects in your voice), and stay calm.
• Use simple, polite English.

3. Typing Test

Tips:

• Practice on 10fastfingers.com or TypingTest.com.
• Focus on accuracy over speed.

4. Logical Reasoning / Pattern Recognition

Sample Question: What comes next in the series: 2, 4, 8, 16, ___

✅ Answer: 32 (It's doubling each time.)

Tips:

• Stay calm and look for patterns.
• Skip and come back if one item is taking too long.

5. Customer Service Scenario

Sample Question: A customer is angry because their package is late. What should you do?

✅ Best Response:

• Acknowledge: "I’m really sorry to hear that."
• Apologize: "We understand how frustrating delays can be."
• Act: "Let me check the status and see how I can help."

6. Personality/Behavioral Questions

Sample Question: “Do you prefer working alone or in a team?”

✅ Tip: BPO companies value teamwork, but balance is good.

Example: "I work well independently, but I thrive in a team where we support each other."

📌 Additional Notes

• Transcom uses tools like Aspiring Minds (AMCAT), Harver, or company-custom systems.
• You might get invited for a video interview or live voice assessment afterward.